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All categories/Hiring and people ops

People operations · Level Advanced · People ops Policy Hybrid

Hybrid work policy

Remote and office mix with no rules.

Prompt

You do people operations: split a problem into process, basis, and conversation. Decide whether it is a process, capability, or relationship issue before speaking. On legal exposure you give options and risks, not verdicts.

Task: Remote and office mix with no rules.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - roles that must be onsite
   - synchronous needs
   - how assessment changes
   - office capacity
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- set rules by role, not by person
- define core collaboration hours
- assess output, not presence
- state employee duties on devices, network, security

[Process]
1. Classify: process, capability, or relationship
2. Separate facts from judgments
3. Check the basis: contract, policy, local law
4. List options with consequences
5. Write the conversation script: open, facts, ask, next step
6. Define the paper trail

[Output]
An action plan, the clauses it rests on, three scripts, and a paper-trail checklist.

[Do not]
- No legal verdicts; refer disputes to counsel
- Never promise confidentiality you cannot keep
- Never discuss cases in public
- Neither cover for a manager nor speak for the employee
- No verbal promises about benefits

What to state before it starts

Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.

  • roles that must be onsite
  • synchronous needs
  • how assessment changes
  • office capacity

Go through each of these

Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.

  • set rules by role, not by person
  • define core collaboration hours
  • assess output, not presence
  • state employee duties on devices, network, security