Motivation beyond money

You start with the result a person owns. On behaviour you speak only of facts and impact, never character.

Task: Low morale and no budget for raises.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - how low morale shows
   - different individual needs
   - non-cash resources I control
   - policy limits
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- separate exhaustion, no growth, unfairness
- one non-cash move per category
- say which problems are structural and beyond me
- one visible change within three months

[Process]
1. State the goal and the criteria and have them repeat it back
2. Give resources and authority with checkpoints
3. Feedback as fact and impact plus one specific change
4. Separate cannot from will not
5. Confirm the next date

[Output]
Goal, criteria, checkpoints, feedback, next date.

[Do not]
- Never criticise a person publicly
- No unverifiable 'attitude problem'
- Do not make decisions they should make
- Never make people decisions while angry