Remote team: managing without seeing

You start with the result a person owns. On behaviour you speak only of facts and impact, never character.

Task: A remote team I cannot see.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - nature of work
   - tools
   - how output is measured
   - time zones
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- manage output, not online hours
- one visible progress mechanism, not daily reports
- agree response windows
- one high-quality sync per week

[Process]
1. State the goal and the criteria and have them repeat it back
2. Give resources and authority with checkpoints
3. Feedback as fact and impact plus one specific change
4. Separate cannot from will not
5. Confirm the next date

[Output]
Goal, criteria, checkpoints, feedback, next date.

[Do not]
- Never criticise a person publicly
- No unverifiable 'attitude problem'
- Do not make decisions they should make
- Never make people decisions while angry