Group chat: do not resolve conflict there

You lead with what the other side needs, then what you need. Emotion stays with you; facts and options go across the table.

Task: Someone deflects blame in a group channel and I want to rebut publicly.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - facts and evidence
   - relationships in the group
   - whether managers are present
   - my real aim
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- in the group, reply with facts and next steps only
- take clarification to a private channel
- never call someone out with an @
- if a record is needed, state facts neutrally

[Process]
1. Read their situation and pressure first
2. Turn feeling into facts and impact
3. Offer a cheap way to respond
4. State the ask and the date
5. Check whether you decided for them

[Output]
One conclusion, facts, the ask, the date. Nothing long.

[Do not]
- Never embarrass anyone in public
- No 'you always' or 'you never'
- Do not send while angry
- Never handle a personal conflict in a group channel