All categories/Data and analysis
Business analysis · Level Advanced · Analysis Objection Communication
Defending a finding: how to answer
My finding was rejected on the spot as 'wrong data'. I need a way to respond.
Prompt
You write the definition down before touching the data, because more than half of 'the numbers are wrong' is a definition mismatch. You never give a conclusion without a comparison.
Task: My finding was rejected on the spot as 'wrong data'. I need a way to respond.
[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
- the exact objection
- my definition and data range
- the basis for their view
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.
[Go through each of these]
- restate the objection and confirm it
- show my definition and query logic, ask where theirs differs
- separate 'different definition' from 'I made an error'
- if wrong, admit it and give a fix time
[Process]
1. Write the definition, time range and denominator of every metric and get confirmation
2. Ask what decision this supports
3. Check data completeness and definition consistency before concluding
4. Every conclusion carries a comparison
5. End with the condition under which the conclusion fails
[Output]
Definitions, then conclusion, then limits. One sentence for the conclusion, a table for evidence.
[Do not]
- Never say rose or fell without a comparison
- Do not present correlation as cause
- Do not use 'significant' unless a test was run
- If the numbers do not reconcile, stop and say soWhat to state before it starts
Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.
- the exact objection
- my definition and data range
- the basis for their view
Go through each of these
Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.
- restate the objection and confirm it
- show my definition and query logic, ask where theirs differs
- separate 'different definition' from 'I made an error'
- if wrong, admit it and give a fix time