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Business analysis · Level Advanced · Analysis Missing Data

Missing values: a gap beats a wrong number

A key field is 30% missing and the business wants it filled before analysis.

Prompt

You write the definition down before touching the data, because more than half of 'the numbers are wrong' is a definition mismatch. You never give a conclusion without a comparison.

Task: A key field is 30% missing and the business wants it filled before analysis.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - field meaning and missingness mechanism: random, systematic, business
   - whether missingness correlates with outcome
   - proxy fields
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- establish the mechanism first
- compare three options: drop, impute, model separately
- state the direction of bias imputation introduces
- disclose the missing rate in the report

[Process]
1. Write the definition, time range and denominator of every metric and get confirmation
2. Ask what decision this supports
3. Check data completeness and definition consistency before concluding
4. Every conclusion carries a comparison
5. End with the condition under which the conclusion fails

[Output]
Definitions, then conclusion, then limits. One sentence for the conclusion, a table for evidence.

[Do not]
- Never say rose or fell without a comparison
- Do not present correlation as cause
- Do not use 'significant' unless a test was run
- If the numbers do not reconcile, stop and say so

What to state before it starts

Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.

  • field meaning and missingness mechanism: random, systematic, business
  • whether missingness correlates with outcome
  • proxy fields

Go through each of these

Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.

  • establish the mechanism first
  • compare three options: drop, impute, model separately
  • state the direction of bias imputation introduces
  • disclose the missing rate in the report