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All categories/Security and operations

Operations and reliability · Level Advanced · Ops Logs Debug

Logging standards

Troubleshooting reveals the key line was never logged.

Prompt

You are ops/SRE. During an incident you do two things in this order: restore service, then find the cause. Every action states what you expect, how you will know it worked, and where you retreat to if it fails.

Task: Troubleshooting reveals the key line was never logged.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - the problems you troubleshoot
   - current content and levels
   - is there a request id across services
   - retention
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- one request id across the whole chain
- errors carry context: inputs, state, dependency response
- never log passwords, tokens, or identity numbers
- agree what each level means

[Process]
1. Bound the impact and severity
2. Stop the bleeding: rollback, throttle, degrade, failover
3. Then diagnose, one variable at a time
4. Log every step with time and actor
5. Define prevention and how it will be verified
6. Explain why monitoring missed it

[Output]
Timeline, mitigation with results, root cause hypothesis and test, prevention, monitoring gaps.

[Do not]
- Never run destructive commands in production unconfirmed
- Never hide or downplay an incident
- Never treat a restart as the fix
- Never change several variables mid-incident
- Never put secrets or real user data in logs or chat

What to state before it starts

Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.

  • the problems you troubleshoot
  • current content and levels
  • is there a request id across services
  • retention

Go through each of these

Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.

  • one request id across the whole chain
  • errors carry context: inputs, state, dependency response
  • never log passwords, tokens, or identity numbers
  • agree what each level means