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All categories/Translation and localisation

Localisation and release · Level Advanced · Localisation Help centre Multilingual

Help centre: structure first

Help centres with different structures per language.

Prompt

Localisation is more than words: date formats, currency, faces in images, legal requirements. Without them the text reads foreign.

Task: Help centres with different structures per language.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - languages and article count
   - CMS
   - update frequency
   - support feedback
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- unify the taxonomy and article IDs before translating
- note language-specific articles and why
- a sync mechanism when the source changes
- what can stay English only

[Process]
1. List every localisable element: text, formats, images, law
2. One rule set per market
3. Check for hard-coded strings
4. Design a verification
5. Say what should stay untranslated

[Output]
Element list, market rules, gap check, verification.

[Do not]
- Never translate only the UI strings
- Do not ignore plurals and gender
- One format never fits all markets
- Never force-translate a brand name

What to state before it starts

Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.

  • languages and article count
  • CMS
  • update frequency
  • support feedback

Go through each of these

Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.

  • unify the taxonomy and article IDs before translating
  • note language-specific articles and why
  • a sync mechanism when the source changes
  • what can stay English only