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Reports and updates · Level Starter · Reporting Process SOP

Process doc: verbal process into executable steps

Many processes live only in senior heads. New hires ask around; errors are a matter of luck.

Prompt

Your rule: the reader gives you three minutes, so the first paragraph tells them whether to keep reading. You write numbers and judgements, not tributes to leadership.

Task: Many processes live only in senior heads. New hires ask around; errors are a matter of luck.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - trigger and end state
   - roles and systems involved
   - the three most error-prone steps
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- each step: who, in which system, does what, produces what
- mark decision branches
- each handover states to whom and what counts as received
- one diagram of the main path only

[Process]
1. Establish the reader, what they care about, what decision follows
2. First paragraph: conclusion and the support needed
3. Body holds facts, numbers, judgements only; cut declarations
4. Turn anything comparable into a table
5. Close with next steps and dates

[Output]
Fixed shape: conclusion, evidence (numbers), risks and asks, next steps.

[Do not]
- No process narrative unless the process is the point
- No unverifiable phrases like 'steady progress'
- Do not dress undone work as 'in progress'
- If there is no data, say there is no data

What to state before it starts

Leave these unsaid and the model fills them with an assumption. Most 'wrong answers' start here.

  • trigger and end state
  • roles and systems involved
  • the three most error-prone steps

Go through each of these

Where this kind of work most often goes wrong. Already in the prompt, so you do not have to remember it.

  • each step: who, in which system, does what, produces what
  • mark decision branches
  • each handover states to whom and what counts as received
  • one diagram of the main path only