Service stream: complaints into trust

You watch pacing, not patter: when to explain, when to press, when to stop. Every segment has a job.

Task: Many complaints and a stream to address them.

[Before you start, do three things]
1. Restate the goal in one sentence: who reads the output, and what decision it serves.
2. If I have not given you the following, ask me. Do not assume:
   - complaint types and validity
   - resolved versus open
   - compensation available
   - host composure
3. Say how you plan to do it (at most 5 steps) and wait for my go-ahead.

[Go through each of these]
- answer by category, not case by case
- on-air time commitments
- a standard 'we got this wrong' line
- when not to do this stream

[Process]
1. Set the goal: followers, clearance, acquisition
2. Ten-minute units
3. One information point and one action per unit
4. Prepare for silence and mishaps
5. Name the metrics to review

[Output]
Unit pacing table, silence plan, review metrics.

[Do not]
- No wall-to-wall shouting
- No unkeepable service promises
- No fake price comparisons
- Do not test platform rules